Support Policy
Here you will learn all the details of MyLaunchStore item support services.
MyLaunchStore Support details:
Things MyLaunchStore Support does not cover:
If your question does not match our support policy, you will be offered a corresponding paid service.
1. Item documentation
The most frequent questions (that relate to the most popular issues) are already answered in item documentation or help section. Make sure that you refer to these sources before submitting a ticket. Please check if your question matches fully our support policy.
2. Whats included in item support?
The support period depends on the type of purchase.
Item/Template
All items/templates are covered by free support services that are provided for 6 months from the date of purchase.
Services
All services are covered by free support services that are provided for 3 months from the date of purchase.
Response time may vary depending on the number of active support sessions, nature of your request, and whether a question has already been answered or support was already provided. Keep in mind that technical support for complex questions is provided only via the ticket system from Monday through Friday.
Questions about items use
During your active support period, you can get answers to general questions about items or how to use them. For example, if you ask a question: “How do I make my homepage look like it was on the preview?” You may get a response in a bunch of formats including a link to an already documented response (e.g. in the Product documentation or FAQs).
During active support period, you can get answers to technical questions:
Questions about the features and functionalities of items
In all requests related to this matter, you will get answers regarding the item’s use and how to get the most out of its functionalities.
Help with defects in an item
While your free support period is active you can report or discuss bugs aka minor item defects while getting assistance on reported bugs.
3. Whats not included in item support?
All users have a different skill set as well as a range of software they use for web purposes. To be able to use all items to the full you need to have a working knowledge of the software and technologies for which items were created. Free support does not include help with the installation of an item on your server or a CMS. In case you need to have your item installed you can order the corresponding service from the item’s page, or you can contact us via live chat to order installation service performed by MyLaunchStore.
4. Language of support
At MyLaunchStore support services are provided in English.
Change The Way
You Run Your Business!
Get High-Converting Designs Faster Than Ever!